Our Story
At MCI-LATAM, we are on a mission to transform healthcare and risk management in Latin America. Our journey began as the newest member of the globally renowned MCI Group, bringing over 30 years of expertise in Medical Assistance, Cost Management, and risk solutions to the vibrant Caribbean business hub of Puerto Plata, Dominican Republic.
From our strategic location near one of the busiest cruise ports in the Americas, we are uniquely positioned to serve a diverse range of clients, including insurance providers, digital nomads, and travelers. Our commitment is to provide seamless and client-focused healthcare solutions that ensure your well-being is never compromised.
MCI-LATAM is dedicated to delivering the highest standards of service and support. We believe in the power of innovation and collaboration, and we are proud to be part of a community that values excellence and integrity.
Vision, Mision, Values
Our commitment to Transparency, Operational Excellence, Innovation, and Client-Centric Service forms the foundation of our business. We work exclusively with clients, ensuring their needs are met with the highest standards of professionalism and efficiency.
- Vision
To be the most trusted healthcare assistance provider in Latin America, recognized for delivering value, efficiency, and seamless service across borders.
- Mission
To support our clients with innovative, reliable, and cost-effective healthcare assistance solutions that ensure their members receive high-quality medical care.
Our Team
Thanks to the close relationship existing among our company staff we are sure that we definitely have achieved our goal, although we keep on striving to improve our services.
Fatima Guillen
(CEO)
Dr. Pablo Gonzalo
(Medical Director)
Agathi Kanellou
(Global Chief Operating Officer)
Rosy Estévez
(Operations Director)
Manuel Carbajo
(MCI Latam Executive Director)
Marcela Herrera
(Managing Director, Assistance Services)
Commitment to Excellence
MCI Assist began its journey with a clear mission: to provide exceptional assistance services tailored to meet the needs of clients across various industries. From its inception, the company has been dedicated to delivering reliable, efficient, and client-focused solutions.
Over the years, by closely listening to our clients' needs and feedback, we recognized the growing demand for cost containment solutions. This led to the launch of Medical Claims International in 2002, expanding our capabilities in this critical area.“
To enhance compliance, promote transparency, and ensure the secure handling of payments, we took a significant step forward by introducing MCI Finance in 2018. This initiative was designed to streamline financial processes, uphold rigorous standards, and provide our clients with a reliable, trustworthy framework for managing transactions.
Continuing our tradition of meeting our clients' needs, our next strategic step is to replicate our successful methodology in Latin America.
With the physical establishment of MCI LATAM in 2024, we aim to build a strong presence in the region to better serve our clients, delivering the same high standards of service and support they have come to expect from MCI.
2024: The MCI Group of Companies is now a reality.
Learn more about our partnership approach—Read More.